Terms and Conditions

Last updated: 12/12/2025

These Terms and Conditions (“Terms”) govern your use of all online coaching and personal training services provided by Tommy Bastin Coaching. By purchasing or participating in our services, you confirm that you have read, understood, and agree to these Terms.

If you do not agree, you must not use our services.

1. Services Provided

We provide online fitness coaching services, which may include:

Training programmes
Nutrition guidance
Lifestyle and mindset coaching
Educational resources
Check-ins, feedback, and accountability

All services are delivered remotely unless explicitly stated otherwise.

2. Eligibility

By enrolling, you confirm that:

You are at least 18 years of age
You are physically capable of participating in exercise
You will seek medical clearance before starting if you have any medical conditions, injuries, or concerns

3. Health & Exercise Disclaimer

You acknowledge that:

Physical training carries inherent risks
Participation is voluntary
You assume full responsibility for your health and safety

All guidance is educational in nature and does not replace medical advice. We are not responsible for any injury, illness, or adverse outcome arising from participation.

4. Enhanced Clients (Performance-Enhancing Drugs)

If you are using or considering the use of performance-enhancing drugs (“PEDs”):

You do so entirely at your own discretion and risk
We do not prescribe, supply, source, or instruct on the illegal use of PEDs
Any discussion is for educational or harm-reduction purposes only

You remain solely responsible for all health, legal, and medical consequences relating to PED use. We accept no liability for outcomes related to enhanced practices.

5. Client Responsibilities

You agree to:

Follow programmes responsibly
Communicate honestly regarding progress, injuries, or health changes
Act within your own physical limits
Take ownership of results and adherence

Failure to follow guidance safely is done at your own risk.

6. Payments

All payments are made in advance
Prices are displayed in GBP unless stated otherwise
Payments are processed via secure third-party providers
Failure to pay may result in suspension or termination of services

7. Minimum Commitment, Cancellation & Notice

Minimum Term

All coaching services require a minimum commitment of three (3) months from the start date.

Cancellations are not permitted during this initial 3-month period.

Cancellation After Minimum Term

After the initial 3 months:

You may cancel your coaching
A minimum of one (1) month’s written notice is required
Notice must be given before the next billing cycle

This notice period allows time to replace the coaching position.

Failure to provide adequate notice may result in an additional charge.

8. Refund Policy

Due to the nature of coaching and digital services:

All payments are non-refundable
No refunds will be issued for unused time, missed check-ins, or early termination

Your statutory consumer rights remain unaffected.

9. Results Disclaimer

Results vary between individuals and depend on effort, adherence, lifestyle, and genetics.
We do not guarantee fat loss, muscle gain, or specific outcomes.

10. Intellectual Property

All programmes, documents, videos, and materials remain the intellectual property of Tommy Bastin Coaching.

You may not copy, distribute, share, or resell any content without written permission.

11. Confidentiality

All client information is treated as confidential and handled in accordance with our Privacy Policy.

You agree not to publicly share private communications or proprietary materials.

12. Termination of Services

We reserve the right to terminate services without refund if:

These Terms are breached
Behaviour is abusive, threatening, or inappropriate
Content or services are misused

13. Limitation of Liability

To the fullest extent permitted by law, Tommy Bastin Coaching shall not be liable for any loss, injury, or damages arising from use of our services.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Contact Information

Email: Tommyb.coach@yahoo.com
Business Name: Tommy Bastin Coaching

‍

Privacy Policy

Last updated: 12/12/2025

This Privacy Policy explains how Tommy Bastin Coaching collects, uses, and protects your personal data.

1. Information We Collect

We may collect:

Name
Email address
Phone number
Payment information (processed securely by third-party providers)
Health and fitness-related information voluntarily provided

2. How We Use Your Information

Your data may be used to:

Deliver coaching services
Communicate regarding your programme
Process payments
Improve services and user experience
Comply with legal obligations

3. Data Storage & Security

We take reasonable steps to protect your data and store it securely using trusted platforms and service providers.

4. Sharing of Information

We do not sell or rent your data.

Information may be shared only with trusted third-party services required to deliver our services (e.g. payment processors, coaching platforms).

5. Your Rights

Under UK GDPR, you have the right to:

Access your data
Request correction or deletion
Withdraw consent
Request data portability

Requests can be made by contacting us directly.

6. Cookies

Our website may use cookies to improve functionality and analytics. You may disable cookies via your browser settings.

7. Data Retention

We retain personal data only for as long as necessary to fulfil coaching services or legal obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of services constitutes acceptance of any updates.

9. Contact Information

Cancellation and Refunds Policy

This section should be read in conjunction with Section 7: Minimum Commitment, Cancellation & Notice above.

‍

1. Cancellation

All coaching services are subject to a minimum commitment period of three (3) months from the official start date of coaching.

Cancellations are not permitted during this initial minimum term
Requests to cancel during the first 3 months will be declined
Coaching services will continue as agreed during this period

Following the completion of the minimum 3-month term:

Clients may cancel their coaching
A minimum of one (1) month’s written notice is required
Notice must be submitted before the next billing cycle

Failure to provide the required notice may result in an additional charge.

2. Refund Eligibility

Refunds are not guaranteed and will only be considered under exceptional circumstances.

Refund requests may only be raised after completion of the initial 3-month minimum term and only if all conditions below are met in full.

Partial compliance or incomplete evidence will result in the refund request being declined.

3. Evidence Requirements for Refund Consideration

To be eligible for a refund, the client must provide clear, dated, and verifiable evidence proving that the coaching plan has been followed correctly from day one.

This includes, without exception:

a) Training Compliance

A minimum of 80% of all prescribed workouts completed
Workouts must be logged, submitted, and time-stamped
Logs must clearly match the prescribed programme

b) Nutrition Compliance

Evidence that calorie targets and meal plans have been followed precisely
Proof may include:
- Photographic food logs
- External app logs (e.g. MyFitnessPal or equivalent)
No additional meals, snacks, or off-plan foods may be consumed
All food entries must be:
- Dated
- In correct chronological order
- Consistent with the prescribed plan

c) Cardio, Steps, and Task Compliance

A minimum of 80% completion of all prescribed:
- Cardio sessions
- Daily step targets
- Additional assigned tasks
Evidence may include:
- Step-counting apps
- Athlete watches
- Cardio tracking software
- Photographic or video proof

4. Evidence Submission Standards

All evidence submitted must:

Be clearly legible
Include accurate dates and times
Be presented in chronological order
Cover the entire coaching period in question
Be submitted in a single, organised format

Disorganised, incomplete, retrospective, or inconsistent logging will not be accepted.

5. Assessment Criteria

If — and only if — the evidence clearly demonstrates that:

a) The plan has been followed correctly and consistently
b) All compliance thresholds have been met
c) We have not achieved the goals agreed during the onboarding process within the stated timeframe, and
d) There has been no measurable progress aligned with those goals

then a refund request may be approved.

The final decision rests solely with Tommy Bastin Coaching

6. Refund Outcome

If a refund is approved:

A full refund of the amount paid will be issued
We will then continue to work with the client at no additional cost until the original onboarding goals are achieved

This goodwill extension is discretionary and does not constitute an admission of fault or liability.

7. Non-Eligible Refund Circumstances

Refunds will not be granted for:

Lack of adherence or consistency
Incomplete or missing evidence
Lifestyle factors outside our control
Illness, injury, holidays, or scheduling conflicts
Changes in personal motivation or priorities
Failure to communicate issues during the coaching process

8. Final Authority

All refund decisions are final.
Submission of a refund request does not guarantee approval.

‍